Netflix On Sky Go

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1. SKY subscribers are required to go through online verification of their SKY account.

2. SKY subscribers must completely verify their account by clicking on the verification link sent to their SKY account e-mail address. E-mail address must be consistent with our billing records.

Netflix will become available as part of a Sky TV entertainment subscription, accessible via the Sky Q box. It also opens up a wealth of new Ultra HD content for Sky customers, as this is compatible with Sky Q. You can also watch Netflix on Sky without Sky Q or the new Sky/Netflix subscription. 1 VIDEO-ON-DEMAND Go to the Video-On-Demand section of MySKY and click the 'Know More' button on Netflix then subscribe. 2 LOGIN Log on to your MySKY account.

Sky

3. Eligible customers are required to sign up for a Netflix Philippines account and agree to the payment of any Netflix charges through SKY operator billing

4. Netflix access via SKY operator billing can only be applied to one (1) valid Netflix Philippines accounts and cannot be applied to any other international Netflix accounts

5. By signing up for a Netflix Philippines account, the Netflix Philippines subscriber is required to agree to the following:
a. That the Netflix Philippines subscriber is over the age of 18.
b. That the Netflix Philippines subscriber agrees to the Terms of Use and Privacy Statement of Netflix.
c. That the Netflix Philippines subscriber understands that the Netflix subscription will continue from month-to-month automatically, and that the subscription will be charged monthly to his/her selected payment method until the subscriber cancels his/her Netflix Philippines account.

6. Any changes to and/or termination of Netflix Philippines accounts must be done with Netflix Philippines.

7. You may cancel your Netflix membership at any time, and you will continue to have access to the Netflix service through the end of your monthly Netflix billing period. Therefore, payments are non-refundable there shall be no refunds or credits for any partial-month membership periods or unwatched Netflix content.

8. Netflix terms and conditions apply to the Netflix Philippines service.

9. SKYcable and SKYBroadband terms and conditions apply to respective services.

10. SKY reserves the right to amend these terms and conditions at any time at its discretion without prior notice.

I hereby confirm that I have understood and agree to the Terms and Conditions and SKY's Privacy Policy.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

Netflix Sky High

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

Can You Get Netflix On Sky Go

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

Netflix

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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